FAQ

Most frequent questions and answers

Yes! We do not like to put any salt in our blends because we want you to have full control over your final dish and because many of us want to watch how much salt we ingest. We also do not put any additives, fillers or preservatives in any of our products. Only super fresh spices, herbs and aromatics!

Our spice blends are not certified organic but they are all Non GMO. Our single origin line of spices are organically grown, some of them are certified organic. Occasionally the spices need to be treated and cleaned using ETO if they have any bacteria on them after harvesting. The only organic method of sterilization is steam treating which leaves the spices nearly flavorless so we are always looking for new and improved ways to clean our product and make sure it is safe for our consumer and still the highest possible quality. None of our products are irradiated. Hopefully we will be able to be 100% organic in the future as this is absolutely important to us.

Our blends tend to clump because there are no anti caking agents used or salt which help absorb any moisture and keep them from clumping. Our spices are ground very fresh and then filled into the jars. There are a lot of volatile oils in spices which carry the flavor and aromas. These oils can make the spices feel slightly moist but do not worry they are not wet. Simply a sign they are Incredibly fresh. If they clump, break them apart before adding to the recipe.

Ground spices do not go bad in terms of spoiling and getting you sick but they do lose flavor over time and we recommend using ground spices within 3-6 months. Whole spices can last you a few years without losing quality if stored properly. Store them in a cool place out of direct light.

SHIPPING INFORMATION

Most frequent questions and answers

Orders can be tracked using a tracking number that will be provided via email to you once your order ships. Please note that it may take several hours from the time an order ships to the time it is first scanned by the carrier into their system.

Processing time is typically 1-3 business days. After that, delivery time within the United States is typically 2-6 days. Please keep in mind that during holidays this time may vary. Thank you for your patience.

PAYMENT INFORMATION

We accept MasterCard, Visa and American Express.

We are located in Lukes Local, Bernal Cutlery and Nopa Corner Market, all of which are in SF, CA.

Spice Tribe currently ships within the U.S. only. We ship via USPS and FedEx.

Orders can be tracked using a tracking number that will be provided via email to you once your order ships. Please note that it may take several hours from the time an order ships to the time it is first scanned by the carrier into their system.

Processing time is typically 1-3 business days. After that, delivery time within the United States is typically 2-6 days. Please keep in mind that during holidays this time may vary. Thank you for your patience.

Spice Tribe currently ships within the U.S. only. We ship via USPS and FedEx.

Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.

For customer service inquiries only, please E-mail [email protected]

We aim to respond to all e-mails within 2 business days (frequently sooner, however, our team is out of the office on the weekends).


However, we understand that sometimes you may wish to change your mind. We will accept a return of your order within 30 days of the date of the order if returned in its original condition. We cannot accept a return if any seal on the product has been broken or damaged. You will be responsible for the cost of returning the item to us. When returning the order to us, please provide us with a tracking number and ensure you obtain a receipt and package ID for the return from the delivery company.

The delivery address for all returns is

Spice Tribe Returns

2610 Conejo Spectrum St.

Newbury Park, CA 91320

If you do wish to return your order, please contact us first at [email protected]

In the very unlikely event that you receive faulty or damaged goods from us, please inform us immediately by emailing [email protected] and we will let you know how to proceed. Thank you so much!

In the very unlikely event that you receive faulty or damaged goods from us, please inform us immediately by emailing [email protected] and we will let you know how to proceed. Thank you so much!

In the very unlikely event that your order is missing goods from us, please inform us immediately by emailing [email protected] and we will let you know how to proceed. Thank you so much!

No, but by setting up an account you will have access to order and shipping information.

No, once you place an order it is final.